REFUND POLICY
At SwiftReplys, we strive to provide our customers with high-quality software and services. However, if you are not satisfied with our service for any reason, we offer a refund policy as follows:
- BASIC PLAN
We offer a 14-day money-back guarantee for our Basic Plan. If you are not satisfied with the Service within 14 days of your subscription start date, we will provide a full refund of your subscription fee upon request.
- PROFESSIONAL AND ENTERPRISE PLANS
For our Professional and Enterprise Plans, we do not offer refunds for subscription fees, except in the following circumstances:
- If we are unable to provide the Service due to technical issues or other problems on our end, and we are unable to resolve the issue within a reasonable amount of time, we will provide a prorated refund for the unused portion of your subscription term.
- If you cancel your subscription before the end of the subscription term, we will not refund any unused portion of your subscription fee.
To request a refund, please contact our support team at [contact email] with your account details and a description of the issue. We will review your request and respond as soon as possible.
Please note that this refund policy only applies to subscription fees and does not apply to any additional fees or charges associated with the Service, such as overage fees or fees for additional services. Additionally, this policy does not apply to any third-party products or services that you may use in conjunction with the Service.
We reserve the right to modify this refund policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.
If you have any questions about our refund policy, please contact us at [email protected]